PLEASE NOTE: Our products are shipped directly from China to customers Worldwide. Products are generally shipped within 4 business days by the Postal Service unless otherwise specified. Merchandise is only returnable if (a) It is defective or (b) There was a shipping error. NOTE: Please allow 6 to 8 weeks for delivery.
Electric Bike Kitz is not responsible for any return guarantees beyond the our standard policy. We are not responsible for cancelled orders, declined credit cards, items deemed unusable or not what expected, unintentionally ordered items or any reason other than defective or sent in error. Return requests for defective or incorrectly shipped items must be made within 30 days of receipt of the product. In the event defective merchandise is received or there is a shipping error, the following proceedure must be followed: A written return authorization (a copy of an email communication between the customer and electricbikekitz.com, granting permission is acceptable) must accompany the product. Unauthorized returns will not be credited and will be returned to you or discarded.
